| Trading Terms & Conditions |
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| These trading terms supersede all previously stated trading terms and these are now cancelled. |
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| Acceptance |
| By placing an order, written or verbal, you are hereby agreeing and bound to our trading terms and conditions defined herein. |
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| Pricing |
| Goods will be invoiced at the applicable rate on date of despatch. |
| We endeavour to keep all our prices competitive and any increases to a minimum, but we also reserve the right to alter prices without notice. Due to the ongoing market conditions impacting the global supply change we also reserve the right to apply surcharges at short notice. All stated prices on the B2B are exclusive of VAT. |
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| Brand Representation |
| As an authorised stockist you are not to re-sell TK Products to any third-party trade accounts. TK is to be represented in a positive way across all mediums and receive equal promotion alongside any other stocked brand either in store or online. This includes the use of the current brand logos, product text and information as supplied. Any perceived or reported denigration of the brand, by any means, will result in appropriate action being taken. You are only entitled to represent articles on a website that you committed to take as part of a forward order (subject to reason). If this condition is not met then we reserve the right to place your account on stop with immediate effect and/or apply surcharges to subsequent orders. |
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| Terms |
| Nett payment of our invoices is due within 30 days of the invoice date, unless otherwise stated clearly on the invoice. Discounts (if offered) are conditional on TK Hockey UK Ltd receiving cleared funds in our account by the requested date (detailed on the invoice), invoice references detailed on the payment and/or receipt of a remittance advice, and upon receiving payment by bank transfer. We do not accept payment by cheque, nor is it possible to pay invoices by credit/debit card. |
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| Late Payment |
| We reserve the right to charge interest at the rate of 8% per month above the Bank of England base rate, together with compensation for debt recovery costs incurred in recovering an overdue amount pursuant to the provisions of the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002. |
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| Title of Goods |
| The legal title to and property in the goods supplied by TK Hockey (UK) Ltd shall not pass to the buyer until payment for such goods and all other monies owing has been made in full. If the buyer shall, in respect of any goods supplied, fail to pay the price in full by the due date TK Hockey (UK) Ltd shall without prejudice to any other remedy available be able to demand their immediate return and the buyer shall immediately return the same and, if the buyer fails to do so, TK Hockey (UK) Ltd or its designated agent shall be entitled to enter the premises of the buyer, or wheresoever such goods are located, and recover them and for this purpose the buyer hereby gives to TK Hockey (UK) Ltd full license and authority to act in this manner. The placing of any order, either written or verbal, by the buyer is deemed to be an acceptance of the Prices and Terms and Conditions of Trading defined herein. |
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| Minimum Orders |
| There is no minimum order for most products. The exception is for special order textiles where a minimum quantity is required, details of which will be advised at time of enquiry. |
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| Textiles |
| All bespoke textile orders must be signed off in writing by way of confirmation email prior to submission. Please note that until this is completed no orders will be submitted and it is the date of confirmation that will be used to calculate lead times. Due to the nature of variations in textile fabrics and the dyeing process it is not possible to guarantee an exact colour match from batch to batch or from garment to garment. We endeavour to make sure that all garments are matched as closely as possible, however, we will not accept any liability for differences in shades. Some articles have a production tolerance +/- from those submitted on the order. In all cases, any overmakes must be accepted and exact production quantities cannot be guaranteed against order quantities. |
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| Guarantees & Returns |
| Owing to the nature of the game of hockey it is not possible to guarantee hockey sticks against breakage. All sticks break in time. It is our policy to examine and consider valid cases of breakage, i.e. genuine breakages of sticks within six weeks of purchase. Thereafter, we are willing to consider individual cases. In all cases, the amount of use and wear will be the overriding factor for assessment regarding any replacement. We will not replace old, worn or abused sticks. In all cases where the owner insists that the stick be returned to TK Hockey (UK) Ltd for an opinion or an old stick is sent for repair, we ask that the owner should supply a copy of the proof of purchase and should pay the postage costs. All non-stick items are guaranteed against manufacturing or material defects and replacement/credit will be given for such returned items that are deemed defective. Excessive use or misuse of any product will not be considered a manufacturing fault. For any products that are returned to us that are not faulty, we reserve the right to charge a 25% (minimum) handling fee for processing the return and this will be deducted from any credit due (if applicable). Any goods that are faulty will be replaced, rather than credited. Any goods that cannot be replaced will be credited at the price originally paid. Please be aware that any goods purchased more than 24 months ago will be credited at the last applicable clearance price. |
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| Orders, Service & Delivery |
| We recommend placing all orders via our B2B portal as this will allow you to see live stock figures and ensure your order is processed in the most efficient way. Our B2B enables you to bulk upload CSV files if you wish to speed up the process and you can download the template from your account. You are also welcome to order by phone (24-hour answerphone) or email (orders@tkhockey.co.uk). We have additional incoming lines and aim to answer all calls, but please do try again if all lines are engaged. It is our aim to despatch all carriage paid orders the same day if the order is received by 15:00 Monday to Friday. We will despatch orders direct to your customer if you wish, but this will incur the standard carriage charge regardless of the order value. Please note, we will only process a maximum of 2x orders per week totalling less than £750 ex. VAT combined per customer. |
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